Tue, 09:23: I don't encounter direct customer feedback anywhere near as often as I used to, as I no longer respond directly via a customer service email, and almost never even respond on social media like I used to. So it was a delightful surprise today when I encountered a new story that was a doozy.
At one of our stores a customer was checking the weight of ice cream pints and novelties, by taking them out of the freezer case ... and weighing them on the scale in the bulk section.
Because many of them weighed in under the printed size on the packaging, she apparently went off about how companies are out to screw customers, due to covid and inflation and rising prices.
I laughed out loud when I read that. Highlight of my morning so far.
By the way, all frozen desserts are measured by volume, in fluid ounces, which is not always 1:1 with weight. Plus, some air gets whipped into ice cream as just part of how it's made, which can make weights vary a bit. Just in case you were thinking about taking this woman's side! Although if you were, just like her you probably have bigger problems than exactly how much ice cream is in a pint container.

Tue, 20:37: A rare feat after so many years and so many movies: a unique—if somewhat flawed—take on Nazi Germany. https://t.co/AWSXlc8EAK